Injury Management

At OSHGroup, we deliver comprehensive injury management and occupational health services, ensuring a swift and safe return to work for employees. 

Our specialist team provides a suite of services including medical assessments, physiotherapy, exercise rehabilitation, and specialised advice on medico-legal cases. 

We are committed to proactive management and early intervention, supported by our in-house Australasian Medical Review Officers (MROs) who provide expert advice on drug and alcohol policies and fitness for duty. 

Our services extend across clinical case management, workplace safety evaluations, and the development of return-to-work programs. 

We also offer strategic consultations to refine health and safety policies and systems. OSHGroup’s network of specialists, including occupational physicians registered with the Australian Health Practitioner Regulation Agency (AHPRA) and experienced health professionals, ensures high-quality care and legal compliance in all operations. 

Our approach is tailored to meet the unique needs of each client, enhancing workplace health and safety across various sectors.

Service offerings include: 

• Specialist Occupational Physician Assessments 
• Medical-Legal Opinions and Independent Medical Assessments 
• Fitness for Duty Assessments 
• Remote Advisory Support 
• Clinical Case Management 
• Return to Work Programs 
• Drug and Alcohol Screening and Policy Advice 
• Workplace Safety Evaluations and Ergonomic Assessments 

Conducted by a team of medical specialists: 

• Occupational Physicians: Conduct independent medical assessments, fitness for duty assessments, and medico-legal assessments. 
• Occupational Physician Registrars: Provide remote advisory support, complete medical and surveillance assessments. 
• Occupational Health Nurses: Offer vaccinations, collect biological monitoring samples, and complete fitness for business travel assessments. 
• Exercise Physiologists: Conduct functional capacity assessments and ergonomic assessments to enhance workplace safety.
• Medical Review Officers (MROs): Provide specialised advice in line with AMROA requirements, and manage drug and alcohol screening outcomes. 

Each of these professionals is highly qualified and accredited within their fields, ensuring that OSHGroup’s service delivery meets the highest standards of quality and compliance. 

Our ‘work is good for you’ philosophy supports early intervention and proactive injury management for a win-win-win, successful and sustainable return to work, aligning with “Helping people return to work” and “The health benefits of good work” consensus statements of The Royal Australasian College of Physicians and The Australasian Faculty of Occupational and Environmental Medicine.

We adopt a proactive, specialist-driven approach to early intervention in injury management, aimed at mitigating the financial and social repercussions of workplace injuries and illnesses.

Our strategies are tailored to align with your company’s operational challenges and needs, ensuring that our solutions effectively address specific concerns.

With over 30 years of experience in Workers Compensation and Injury Management, our medical team is proficient in managing the entire spectrum of injury management processes, ensuring beneficial outcomes for all stakeholders.

We collaborate closely with private care facilities, key treating specialists, and allied health professionals to enable rapid response and streamlined management of injury cases. Our Approved Medical Specialists are accredited by WorkCover WA and provide advice based on the Workers’ Compensation and Injury Management Act (1981) of WA.

Our proactive services include:

• Early Intervention and Proactive Medical Management: Quick response to injuries to facilitate rapid recovery.
• Patient Transport and Logistics: Including medical escorts as necessary.
• Priority Access to Diagnostic Services: Ensuring swift and accurate diagnosis.
• Regular and Documented Communication: Keeping all stakeholders informed throughout the process.
• Direct Access to Specialists: Facilitating consultations with leading health professionals and facilities.
• In-House Coordination: An Injury Management Coordinator oversees clinical management, enhancing the efficiency of our services.
• Tailored Rehabilitation and Recovery Plans: Customized to suit the specific needs of the patient and workplace requirements.

This comprehensive model not only ensures legal compliance but also enhances the health outcomes of your employees, demonstrating our commitment to your workforce’s wellbeing and your company’s operational efficiency.

OSHGroup employs a comprehensive risk assessment strategy extending beyond just the injury or incident and focussing on mitigation of workplace health and safety risks through the management of Yellow, Blue, and Black flags.

Yellow Flags

These are individual psychosocial factors that may hinder recovery, such as fear of pain, low mood, social isolation, and a preference for passive treatments. Addressing these helps tailor recovery plans that overcome psychological barriers, ensuring employees return to work faster and more sustainably.

Blue Flags

Blue flags relate to workplace perceptions that can affect health outcomes, like beliefs that returning to work might worsen health conditions, leading to prolonged absences.

Black Flags

Black flags involve broader contextual issues within the workplace or society, such as systemic or policy constraints, requiring multi-stakeholder engagement to navigate.

Strategic Management

Our strategic approach integrates regular health assessments, compliance with health and safety laws, effective communication, and detailed case management from injury onset through to successful workplace reintegration.

We collaborate with all parties to foster a supportive environment that promotes both recovery and long-term employee well-being, ensuring that health risks are managed proactively.

This method supports continuous health and capacity assessments, maintains legislative compliance, and ensures all parties are aligned for the best health outcomes.

OSHGroup’s injury management solutions are designed to ensure workplace safety and promote efficient recovery processes.

Our strategic partnership approach involves a deep understanding of business operations, job roles, and site-specific challenges, allowing us to tailor our services for optimal results.

Key Achievements:

• Increased Efficiency: In the first year with a client of over 2,000 employees, we achieved a 29% increase in claims finalisation rates and reduced the average time to finalise claims by 40%.
• Reduced Delays: Reporting delays were cut by 32%, and the number of open tail claims was halved, demonstrating a significant improvement in managing ongoing cases.
• Cost Savings: For a construction-based company, our involvement led to a $400,000 saving in insurance premiums, with a reduction in Lost Time Injury (LTI) rates by 66%, showcasing the financial benefits of effective injury management.

Comprehensive Case Management:

• Level 1 (Minimal Risk): Quick resolution with minimal intervention, ensuring up to 6 weeks of recovery with significant maintenance of employment capacity.
• Level 2 (Low Risk): Strategic interventions for conditions like lumbar strain, with a return to work plan crafted for recovery within 12 weeks.
• Level 3 (Medium Risk): In-depth medical and physiotherapeutic involvement for cases such as surgical repairs, with a focus on modifying duties to accommodate recovery needs over 26 weeks.
• Level 4 (High Risk): Comprehensive management for severe conditions requiring extensive multidisciplinary care, potentially leading to adjusted duties or reassignment based on medical guidance.

Strategic Outcomes:

Our injury management services go beyond immediate medical care; they integrate preventative measures, strategic policy implementation, and regular monitoring, ensuring that each employee’s return to work is safely managed.